Information about Moving Domains to BigBiz
At BigBiz Internet Services many
of our customers have moved their domains to us from competing ISPs. Reasons
vary; price, performance, and service are often cited. We welcome new customers with
established domains and are committed to help you smoothly move your domain
to our servers with as little service interruption as possible. In fact,
we even give you a nice break -- your first month of service is FREE!.
We put together this little guide of things you should know about moving domains
to ensure a smooth move. Contrary to popular belief, moving a domain is
much more difficult than establishing a brand new domain.
Your domain record is kept in a database at InterNIC, included in your
record are contact information for the domain administrator and
billing contact (most likely it is you), and the technical contact (probably
your ISP), as well as information on which nameservers are used to
service DNS requests (machines operated by your ISP).
To complete a domain move we would need to change the nameservers on your
domain record to the following:
Depending on which registrar your domain is at, you may be able to log in
to their web site and make the changes yourself. That would be the preferred
method as it is quickest and easiest.
- Primary Nameserver: NS.BIGBIZ.COM
- Secondary Nameserver: NS3.BIGBIZ.COM
- Additional Nameserver (optional): NS.WEBHOSTS.NET
Using EMAIL to make domain changes at Network Solutions
The remainder of this page is for using the email method to do domain changes
if your domain is registered at Network Solutions.
Make sure the Administrative Contact in your record is a current e-mail
address, if it is not there could be significant delays in processing
the domain change (see below).
Periodically (approx. once per day), the nameserver
information is released to the Internet at large by updating the root
nameservers. There are about a dozen or so root nameserver machines,
operated by InterNIC and some large institutions,
which basically answer requests to obtain DNS information about your
domain. Their job is to reply to such requests with the nameserver
information in the domain record. Subsequently another request is made
to the nameserver your ISP runs to obtain information about how to
reach your domain, namely the IP address.
So basically the organization is such that the root nameservers point to your ISP's nameservers,
and in turn your ISP's nameservers
answer requests to map your domain name to an IP address. This organization
allows users from all over the Internet to quickly obtain your IP address,
which is essential for browsers to make connections to your web site.
When you move a domain from one ISP to another, several things need to
- Your new ISP needs to assign new IP addresses for your domain and set up their nameservers to answer requests
- The root nameservers must be updated to point your domain to your new ISP
- (afterwards) your old ISP needs to remove your information from their
nameservers, and release your old IP addresses for reuse.
Here at BigBiz Internet Services we can make your domain move as smooth as possible with the
following action plan, which we recommend to all our customers.
- This is handled by your new ISP, they should be familiar with the procedure.
- This requires filling out a form to request a domain record update, the
technical contact will be changed to the new ISP, and the nameservers will be
changed to point to your new ISP's nameservers.
- You will need to request your old ISP discontinue DNS service for your
domain. Naturally you should not make this request until your domain at
the new ISP is up and running, or else you would be caught in a situation
where your domain is not working at both ends.
So, from the day the request is made to move a domain until the new domain
is active takes about 3-6 days. To ensure a smooth transition, when we
receive a request for a domain move, we immediately set up your account,
complete with the new IP address, a working temporary domain name,
web space, etc... During the 3-6 day period while your domain records
are being updated, you can begin uploading your web site and testing it.
As soon as the root nameserver update occurs, your site should already
be ready for business.
- Fill out our domain agreement form so we know
the name of the domain you want to move.
- When we receive your order, we will send in the change request to InterNIC.
We will lookup your domain record, and change the technical contact and
- InterNIC will process the change request and mail a copy to the
administrative contact (hopefully that is either you or your ISP) to
acknowledge the changes. This is a safety measure to insure that nobody
can change your record without your consent. This takes
approx 1-2 days to process.
- When you (or your ISP) receives the e-mail from InterNIC, there will be a field
where you need to put an "A" to acknowledge, or an "N" to Not Acknowledge.
You will fill it in with an "A" and send it back to InterNIC.
- It takes about a day or two for InterNIC to change the domain record
after receiving your acknowledgement.
- Root Nameservers are updated 1 business day later. The new information
takes about 1 day to propagate across to all the machines connected to
the Internet (due to caching of your IP address, see TTL discussion
- At this point your new domain is now visible to everyone on the net
except for anyone using your old ISP for nameservice. If your old
ISP runs a dialup service, perhaps their dialup customers are still
pointing to your old site. Now is a good time to request your old ISP
to discontinue DNS service for your domain.
Those are the basics of moving a domain. We take care of most of the
work, all you need to do is Acknowledge the domain record change.
What happens if the Administrative Contact email address is not current?
There will be a problem sending you a request for acknowledgement so
the domain change cannot be processed in the normal way. To process the
domain change, you will need to Fax the request to the InterNIC. DOnt worry,
we can still help you, please tell us this is the case and
will forward you the NIC ticket number you will need to fax.
Fax on company letterhead (if available), the NIC number, state you
acknowledge the change, sign and date it, and you might want to include
your drivers licence or other substantiating proof that you are the
administrative contact. InterNIC will only process the change if they
are reasonably certain that the request is valid and authorative. Also include
your current email address and explain the email address in their records is
an old one and no longer valid.
Their fax number is (703) 742-9552.
You could avoid all these problems by keeping your email address in the records
up to date, but you probably didnt know that.
I hope this guide has helped you understand whats involved with domain moves.
We look forward to working with you.
Please dont hesitate to contact us if you have any further questions.